Frequently Asked Questions
Will my vending/Dining Declining Balance/bookstore account balance carry over to the next semester?
All account balances will carry over throughout your UF career, with the exception of Flex Bucks which come with the All Campus Meal Memberships.
I am graduating/transferring/withdrawing from UF. How do I go about getting a refund from my accounts?
If you are graduating, transferring to another school or withdrawing from UF, you are able to obtain a refund for any of these three accounts. In order to do this, you must visit the Gator 1 Central office located in the UF Welcome Center, where you will be able to fill out a refund request form. Your refund check should be issued soon after.
How am I able to use my Gator 1 ID card as an ATM card?
If you have a Wachovia student checking account (or are planning on starting one), you can have this account linked to your Gator 1 ID card, so that it can be used as an ATM card. This can be done by visiting the Wachovia banking center located on the ground floor of the Reitz Union. If you do not already have a Wachovia account, but wish to open one, you can do so at the banking center in the Reitz Union, or even at a branch in your hometown. If you choose to do it outside of Gainesville, make sure to tell them that you are a University of Florida student, and to check on the free Student Checking and Savings program offered to UF students.
I find that I don't use the funds in one of my accounts. Can I transfer them into another one that I will use more often?
If you would like to transfer the funds in one of your account to a different account (i.e., vending to declining balance) you will need to visit the Gator 1 Central office located on the 2nd floor of the UF Bookstore and Welcome Center. Here you can fill out a transfer request form, and the transfer should take place as soon as possible. Note: This can be done only once every 120 days.
I added funds to my account online using a credit card, and I checked my account and saw that the money has not been added yet. What do I do?
While most transactions will be reflected in your accounts immediately, there are times when this will not be the case. When this happens, it is usually caught automatically by our system on the next business day and corrected. If the money still has not been added to your account by the next day, email or call our office, and we will work to solve the issue as soon as possible.