Frequently Asked Questions:

• I just enrolled in a new class, but the UF All Access option isn't available to opt in?
  • Answer: New classes usually take 24 hours to appear on the UF All Access page.  If you need to opt into your materials you can email All Access with your UF ID number, Course Code (i.e. MAC 1105) & 5 digit class # (found on your schedule) and the UF All Access team will manually add you.
• I dropped a class.  Will I get a refund?
  • Answer: UF All Access charges are automatically refunded for dropped courses and sections within 3-5 days.  No action is needed on your part.
• Where can I get a print copy of the textbook?
  • Answer: Please visit the UF Bookstore Textbook page or the UF Bookstore located in the Reitz Union.
• Are all classes part of UF All Access?
  • Answer: Not every class participates in UF All Access.  You can find purchasing options for your non-UF All Access materials at the UF Bookstore.  Check UF All Access first for the lowest price.
• Some of my classes are not showing as available to opt-in?
  • Answer: Not every class participates in UF All Access.  You can find purchasing options for your non-UF All Access materials at the UF Bookstore
• How do I pay for UF All Access?
  • Answer: UF All Access charges will post to your student account automatically.  Excess awards or scholarships will be applied to your UF Bookstore or All Access purchases before the remaining amount is disbursed to you. If you do not have any excess financial aid funds you will owe the amount purchased to the Bursar's office.  Balances can be viewed and paid at ONE.UF.  Please note: Bookstore Deferment is a credit line extended to you regardless of your financial aid status and is NOT an additional award.
• Why are my textbooks not listed with my schedule?
  • Answer: If you see "No information available," the instructor has not provided the information to Course Textbook Requirements.  The instructor is ultimately responsible for making this information available.  Use the department link to contact the instructor or department.

All Access Product Instructions

For any products not listed above or if any of your questions could not be answered, visit the
All Access Help Desk

Address:

UF Bookstore and Welcome Center
1900 Museum Rd
Gainesville, FL 32611

Bookstore Home page

All Access Support: Email All Access

Bookstore on Campus Map