Frequently Asked Questions:

• I just enrolled in a new class, but the UF All Access option isn't available to opt in?
  • Answer: New classes usually take 24 hours to appear on the UF All Access page.  If you need to opt into your materials you can email All Access with your UF ID number, Course Code (i.e. MAC 1105) & 5 digit class # (found on your schedule) and the UF All Access team will manually add you.
• I dropped a class.  Will I get a refund?
  • Answer: UF All Access charges are automatically refunded for dropped courses and sections within 3-5 days.  No action is needed on your part.
• Where can I get a print copy of the textbook?
  • Answer: Please visit the UF Bookstore Textbook page or the UF Bookstore located in the Reitz Union.
• Are all classes part of UF All Access?
  • Answer: Not every class participates in UF All Access.  You can find purchasing options for your non-UF All Access materials at the UF Bookstore.  Check UF All Access first for the lowest price.
• Some of my classes are not showing as available to opt-in?
  • Answer: Not every class participates in UF All Access.  You can find purchasing options for your non-UF All Access materials at the UF Bookstore
• How do I pay for UF All Access?
  • Answer: UF All Access charges will post to your student account automatically.  Excess awards or scholarships will be applied to your UF Bookstore or All Access purchases before the remaining amount is disbursed to you. If you do not have any excess financial aid funds you will owe the amount purchased to the Bursar's office.  Balances can be viewed and paid at ONE.UF.  Please note: Bookstore Deferment is a credit line extended to you regardless of your financial aid status and is NOT an additional award.

Instructions and Product Help

• Brytewave
  • Once you have opted in for access, you will receive an email within 2 business days with a link to activate your account. If you have not received this email, try submitting a password reset using your ufl.edu email address. Brytewave account support . Once you receive the reset link and log in, your book is typically on your bookshelf. If you are still experiencing issues please visit Brytewave support for support articles or to submit a ticket.
• CapSim
  • When registering CapSim products please be sure to remove any extra spaces at the beginning or end of the code as well as ensure that you include the SIM at the beginning of the code string. If you are still experiencing issues registering your code, please email CapSim UF Support.
• Cengage Learning for assistance with MindTap, WebAssign or OWL
  • Cengage MindTap Instructions
  • Cengage OWLv2 Instructions
  • Cengage WebAssign Instructions
  • Cengage Help Center
• Elsevier
  • Elsevier Instructions
  • If you continue to experience issues registering or using your product please visit Elsevier Support
• Macmillan Publishers for assistance with LaunchPad or Sappling
  • Macmillan Learning Support
• McGraw-Hill Higher Education for assistance with ALEKS or Connect
  • McGraw-Hill Connect Instructions
  • McGraw-Hill ALEKS Instructions
  • McGraw-Hill General Support Contact
  • McGraw-Hill Connect
  • McGraw-Hill ALEKS
• Pearson Education for assistance with MyLab, Mastering, or Revel
  • Pearson MyLab and Mastering Instructions
  • Pearson Revel Instructions
  • Pearson Support
• Sentia Publishing
  • Sentia Publishing Instructions
• Sage Publications for assistance with Sage Vantage or Venture Blocks Access
  • Sage Vantage
  • Venture Blocks
• Wiley Publishing for assistance with WileyPlus
  • Wiley Instructions
  • Wiley Support
• W.W. Norton Publishing for assistance with Smartwork5 or InQuizitive
  • W.W. Norton & Company Instructions
  • W.W. Norton Support
• XanEdu Course Pack
  • XanEdu Course Pack Instructions
  • If you continue to experience issues registering or using your product please visit XanEdu FAQ
  • Email Assistance: XanEdu support

For any products not listed above please email All Access

Address:

UF Bookstore and Welcome Center
1900 Museum Rd
Gainesville, FL 32611

Bookstore Home page

All Access Support:Email All Access